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Nicolas
Logistics & Customer Service Specialist with experience in insurance and healthcare
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Competencies
Handled customer concerns and provided personalized insurance advice.
Managed delivery and pickup requests, prioritizing and resolving logistical challenges.
Utilized communication skills to resolve customer issues and support sales activities.
Addressed customer and logistical challenges through effective problem-solving techniques.
Leveraged sales techniques to assist customers in insurance policy selection.
Education
Languages
Summary
Industrial engineer with experience in insurance, healthcare, and logistics, skilled in customer assistance and operational coordination.
Key Achievements
- Assisted customers in selecting insurance policies tailored to their needs at Aurion
- Managed customer registration issues and ensured policy compliance at Optum
- Gained experience working with logistics and executive solutions for large companies
Experience
Sales Representative
Helping customers find the best insurance policy tailored to their specific needs., Providing personalized service by carefully listening to customers' concerns and offering coverage options that aligned with their requirements.
Logistics and Customer Service Representative
Managing and resolving customer issues related to their registration and policy compliance., Ensuring a smooth experience for customers from the moment of registration to the validity of their coverage.