Versatile professional with experience in customer support, sales, and client intake across diverse industries. Adept at managing escalations, conducting detailed interviews, and supporting sales processes to enhance customer satisfaction and operational efficiency.
Proficient in managing customer interactions, resolving escalations, and ensuring client satisfaction.
Effective in inbound and outbound calls, conducting interviews, and coordinating follow-ups.
Experienced in supporting sales processes and managing customer relationships to drive results.
Skilled in scheduling, client intake, and managing detailed documentation to streamline operations.
Anyone Home - Itel
Responsible for leasing corporations around the U. S. (HOA), Inbound and Outbound Calling
Assurant - Zero Variance
Tier 2 (Inbound and Outbound Sales), Managed Customer Escalations
Alonso&Alonso Attorneys at Law
Conducted thorough client intake interviews, collecting detailed information to assess eligibility and service needs., Coordinated and scheduled follow-up appointments, ensuring timely communication and client engagement.
Bachelor of Science and Humanities
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