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Nicolás
Customer Support & Sales Specialist at Assurant and Alonso&Alonso Attorneys
Contato
Competências
Proficient in managing customer interactions, resolving escalations, and ensuring client satisfaction.
Effective in inbound and outbound calls, conducting interviews, and coordinating follow-ups.
Experienced in supporting sales processes and managing customer relationships to drive results.
Skilled in scheduling, client intake, and managing detailed documentation to streamline operations.
Formação acadêmica
Resumo
Versatile professional with experience in customer support, sales, and client intake across diverse industries. Adept at managing escalations, conducting detailed interviews, and supporting sales processes to enhance customer satisfaction and operational efficiency.
Principais conquistas
- Managed Tier 2 inbound and outbound sales, effectively handling customer escalations at Assurant.
- Conducted detailed client intake interviews, improving service qualification at Alonso&Alonso Attorneys.
- Facilitated leasing communications for corporations across the U.S. as a Virtual Assistant, ensuring client satisfaction.
Experiência
Virtual Assistant
Responsible for leasing corporations around the U. S. (HOA), Inbound and Outbound Calling
Chat - Phone Insurance Customer Support and Sales Department
Tier 2 (Inbound and Outbound Sales), Managed Customer Escalations
Intake Specialist and Sales Department
Conducted thorough client intake interviews, collecting detailed information to assess eligibility and service needs., Coordinated and scheduled follow-up appointments, ensuring timely communication and client engagement.