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Nicole
Customer Engagement & Support Specialist
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Contacto
Competencias
Experiencia demostrada en High-Volume Messaging.
Experiencia demostrada en Active Listening.
Experiencia demostrada en Written Communication.
Experiencia demostrada en Relationship Building.
Experiencia demostrada en Response Rate.
Educación
Idiomas
Resumen
Customer Engagement & Support Specialist buscando nuevas oportunidades
Experiencia
Customer Engagement & Support Specialist
Handled high-volume user chat and messaging interactions in real time under demanding quality standards.. Applied active listening and engaging communication to improve user satisfaction, account retention, and interaction quality.. Maintained clean digital records and monitored interaction metrics to meet daily operational targets.
Customer Service & Sales Advisor
Managed direct customer interactions and follow-ups, effectively identifying user needs to drive conversion and satisfaction.. Built positive, empathetic relationships through clear, active communication.
Operations & Administrative Assistant
Supported daily digital records, data tracking, and communication flows to ensure continuous operational support.
Soporte Administrativo y Operacional
Verificación rigurosa y actualización continua de bases de datos y registros digitales internos.. Ejecución de tareas operativas bajo estrictos estándares de calidad y métricas de eficiencia.
Asistente de Coordinación Administrativa
Control de registros documentales, verificación de información y soporte operativo directo.. Organización de flujos administrativos para garantizar procesos eficientes.
Asesora de Servicio y Coordinación
Gestión de agenda de clientes, atención oportuna y comunicación fluida.
Virtual Administrative & Communications Assistant
Managed daily email correspondence and ticketing queues in English and Spanish, ensuring prompt and clear communication with clients.. Maintained master digital schedules, logged interaction details, and tracked project deadlines to keep departmental workflows on target.. Performed meticulous data entry and file organization, verifying accurate records of receipts, user accounts, and administrative logs.. Coordinated cross-functional communications between internal teams and external vendors with strict adherence to confidentiality guidelines.
Administrative & Inventory Support Assistant
Organized digital and physical files, recorded expenses, and reconciled invoice data using Microsoft Excel spreadsheets.. Handled general office administrative tasks, routine quotes, supplier documentation review, and daily operational follow-ups.
Customer Operations & Administrative Assistant
Assisted with routine office administration, client inquiry tracking, and document verification to ensure smooth day-to-day operations.
Habilidades
Transcripción del Video
Administración de empresas
Hola, soy Nicole Corral y estoy ubicada en la ciudad de Yungo. Actualmente me encuentro buscando empleos de su hora de servicio al 20. Soy la candidata de donia, puesto que cuento con una experiencia en el área. Además, que puedo ir a las comunidades en acertiva, trabajo en equipo empatía, responsabilidad, infalidad y trabajo bajo presión.