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Nicole

Video Interpreter with diverse language and domain expertise

Contacto

San José, San José, Costa Rica
Disponible en CazVid
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Competencias

English-Spanish InterpretationExpert

Provided interpretation services in medical, legal, insurance, technical, and financial settings.

Customer ServiceAdvanced

Handled customer inquiries, managed team operations, and optimized client interactions.

Risk Management & CollectionsIntermediate

Analyzed client eligibility for loans and credit, and managed risk assessment for financial institutions.

Team LeadershipIntermediate

Led teams to enhance account and work environment efficiency and effectiveness.

Technical SupportIntermediate

Provided technical assistance in multiple domains including interpreted in technical contexts.

Educación

Veterinary Assistant
FCC/ACAN
Bachelor in Physical Therapy
College UAM
High-school
Buenas Nuevas High-school, Ecuador

Idiomas

EnglishC2
Spanish

Resumen

Experienced in interpreting and customer service across various industries, with strong skills in team leadership and risk analysis.

Logros Clave

  • Led a team to improve account management and work environment at Convergys.
  • Supported achievement of goals and encouraged team performance at Paypal.
  • Interpreted across multiple domains including medical, legal, insurance, and finance in various roles.

Experiencia

Video Interpreter Level 3

Cyracom
February 2023 - October 2023

Interpreting in different areas including medical, legal, insurance, and finance.

Customer Service

Convergys
Junie 2010 - 2012

Creator and leader of the team to improve the account and work environment.

Customer Service

Convergys
March 2014 - August 2015

Financial Analyst and Assistant Supervisor

Paypal

Helped achieve goals and encouraged workers to accomplish what was required from them in the shortest period of time possible.

Credit Card Specialist

Bank of America
May 2013 - December 2013

Specialist in Risk Management, Collections and Analyzing clients to see if they qualified for loans or credit cards.

Level 1 English / Spanish Interpreter

Language Line
June 2007 - December 2008

Interpreting for financial, legal, medical, technical, insurance, and various additional matters regarding daily living.

Level 2 English / Spanish Interpreter

Language Line
September 2009 - May 2010

Interpreting for financial, legal, medical, technical, insurance, and various additional matters regarding daily living.

Collections and Customer Service agent

Sykes
May 2006 - 2007

Habilidades

English-Spanish InterpretationCustomer ServiceRisk Management & CollectionsTeam LeadershipTechnical Support
Publicado en CazVid - 3 jul 2025
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