Experienced Customer Service Representative with over 5 years of supporting healthcare settings and administrative functions. Skilled in inquiry resolution, insurance verification, appointment scheduling, and effective communication. Known for problem-solving, teamwork, and ensuring client...
Provided comprehensive customer support, resolving inquiries, promoting loyalty, and retaining clients across multiple organizations.
Utilized various office tools for administrative support, inquiry resolution, and document management in healthcare and corporate settings.
Verified patient insurance plans, benefits, and eligibility, facilitating seamless appointment scheduling and referrals.
Engaged in effective communication with insurance companies and patients, managing referrals and resolving coverage issues.
Majorel SAS Colombia
Customer service., Use of office software programs., Resolution of inquiries., Customer loyalty and retention.
Clinialergia
Patient reception., Administrative area support., Telephone assistance., Maintaining front desk control.
Soft-G-Net
Customer service support in a healthcare setting., Medical insurance verification, including eligibility, benefits, and accepted plans, with emphasis on Ambetter Insurance., Appointment scheduling, confirmation, and cancellation, including annual wellness visits., Direct communication with...
Bachiller técnico comercial
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Collaborated with colleagues and stakeholders to resolve complex inquiries, demonstrating leadership and organizational skills.
