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Customer Service Representative with 5+ years in healthcare and office support
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Competencies
Provided comprehensive customer support, resolving inquiries, promoting loyalty, and retaining clients across multiple organizations.
Utilized various office tools for administrative support, inquiry resolution, and document management in healthcare and corporate settings.
Verified patient insurance plans, benefits, and eligibility, facilitating seamless appointment scheduling and referrals.
Engaged in effective communication with insurance companies and patients, managing referrals and resolving coverage issues.
Collaborated with colleagues and stakeholders to resolve complex inquiries, demonstrating leadership and organizational skills.
Education
Languages
Summary
Experienced Customer Service Representative with over 5 years of supporting healthcare settings and administrative functions. Skilled in inquiry resolution, insurance verification, appointment scheduling, and effective communication. Known for problem-solving, teamwork, and ensuring client...
Key Achievements
- Handled diverse customer inquiries across healthcare and insurance sectors, maintaining high client satisfaction.
- Supported administrative tasks such as appointment scheduling, patient reception, and front desk control, ensuring seamless operations.
- Verified medical insurance benefits, processed referrals, and coordinated communication with insurance companies, streamlining patient services.
Experience
Customer Service Representative
Customer service., Use of office software programs., Resolution of inquiries., Customer loyalty and retention.
Customer Service Representative
Patient reception., Administrative area support., Telephone assistance., Maintaining front desk control.
Customer Service Representative
Customer service support in a healthcare setting., Medical insurance verification, including eligibility, benefits, and accepted plans, with emphasis on Ambetter Insurance., Appointment scheduling, confirmation, and cancellation, including annual wellness visits., Direct communication with...