Nicolas - Team Leader with 5+ years in logistics and customer service

Led teams, conducted coaching, onboarding, and performance monitoring across multiple roles.

Performed audits, KPI analysis, root cause analysis, and developed corrective action plans.

Provided technical and operational support for airlines, smart home devices, and ride-sharing platforms.

Managed track & trace, documentation validation, and freight compliance within supply chain operations.

Prepared and presented business performance reports and maintained performance dashboards using Excel.

Lead performance management through audits, quality reviews, and KPI tracking., Build corrective action plans to improve operational efficiency and compliance., Conduct coaching sessions and monitor progress to meet performance targets., Prepare and present weekly and monthly business performance...

Conduct quality assurance audits for customer interactions and internal processes., Deliver performance coaching to improve KPIs including customer satisfaction and accuracy., Report team performance insights, trends, and service improvements to stakeholders., Monitor adherence to compliance...

Delivered customer support for flight reservations, changes, and travel assistance., Ensured service quality in high-demand airline operations.

Provided hardware and software troubleshooting for smart home devices., Improved resolution rates through guided diagnostics and technical support best practices.

Provided technical and operational support for active drivers., Resolved app, payment, and account inquiries while maintaining service quality goals.