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Nicolas
Team Leader with 5+ years in logistics and customer service
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Competencies
Led teams, conducted coaching, onboarding, and performance monitoring across multiple roles.
Performed audits, KPI analysis, root cause analysis, and developed corrective action plans.
Provided technical and operational support for airlines, smart home devices, and ride-sharing platforms.
Managed track & trace, documentation validation, and freight compliance within supply chain operations.
Prepared and presented business performance reports and maintained performance dashboards using Excel.
Education
Languages
Summary
Experienced team leader skilled in operations, quality assurance, and technical support across logistics, healthcare, and airline industries.
Key Achievements
- Led performance management initiatives through audits, KPI tracking, and quality reviews at Amazon Freight
- Conducted quality assurance audits and delivered performance coaching at UnitedHealth Group – Optum
- Provided technical support and customer service for airlines, smart home devices, and ride-sharing platforms
Experience
Team Leader – Lumper Department
Lead performance management through audits, quality reviews, and KPI tracking., Build corrective action plans to improve operational efficiency and compliance., Conduct coaching sessions and monitor progress to meet performance targets., Prepare and present weekly and monthly business performance...
Member Services Supervisor
Conduct quality assurance audits for customer interactions and internal processes., Deliver performance coaching to improve KPIs including customer satisfaction and accuracy., Report team performance insights, trends, and service improvements to stakeholders., Monitor adherence to compliance...
Travel Associate (Air France & KLM)
Delivered customer support for flight reservations, changes, and travel assistance., Ensured service quality in high-demand airline operations.
Technical Support – SharkNinja
Provided hardware and software troubleshooting for smart home devices., Improved resolution rates through guided diagnostics and technical support best practices.
Customer Service Representative (Uber Driver Support – LATAM)
Provided technical and operational support for active drivers., Resolved app, payment, and account inquiries while maintaining service quality goals.