Nontobeko - Customer Service and Sales Professional at RCS Group

Expert in addressing customer inquiries efficiently, ensuring satisfaction and fostering loyalty.

Proven ability to promote financial products, meet sales targets, and develop new client relationships.

Solid understanding of financial services, enabling accurate promotion and customer advisory.

Exceptional written and verbal communication skills, facilitating effective customer interactions.

Respond to customer queries and complaints via phone and other channels, ensuring timely and professional resolution.. Provide accurate account and product information to customers, escalating complex issues where necessary.. Maintain accurate records of customer interactions and follow up to ensure customer satisfaction.. Work collaboratively with internal teams to resolve customer issues efficiently.

Processed and evaluated new business account applications in line with company policy.. Verified customer documentation and information to ensure accuracy and compliance.. Liaised with customers to gather outstanding information required to finalise new accounts.

Promoted and sold financial products and services to new and existing customers.. Built and maintained strong client relationships to encourage repeat business and referrals.. Consistently met and exceeded monthly sales targets over a 9-year period.. Handled customer queries, applications, and documentation with a high level of accuracy.. Trained and supported new team members on sales processes and customer service standards.