This is my profileContact via CazVidNontobeko
Customer Service and Sales Professional at RCS Group
Contact
Competencies
Expert in addressing customer inquiries efficiently, ensuring satisfaction and fostering loyalty.
Proven ability to promote financial products, meet sales targets, and develop new client relationships.
Solid understanding of financial services, enabling accurate promotion and customer advisory.
Exceptional written and verbal communication skills, facilitating effective customer interactions.
Education
Summary
Dedicated professional with nearly a decade of experience in customer service, sales, and financial product promotion at RCS Group. Skilled in building client relationships, processing applications, and exceeding targets in dynamic environments.
Key Achievements
- Consistently met and exceeded monthly sales targets over a nearly decade-long tenure.
- Built and maintained strong client relationships, fostering repeat business and referrals.
- Processed and evaluated new business applications with high accuracy and compliance.
- Provided professional customer support, resolving queries promptly and enhancing customer satisfaction.
Experience
Customer Service Agent
Respond to customer queries and complaints via phone and other channels, ensuring timely and professional resolution.. Provide accurate account and product information to customers, escalating complex issues where necessary.. Maintain accurate records of customer interactions and follow up to ensure customer satisfaction.. Work collaboratively with internal teams to resolve customer issues efficiently.
New Business Accounts Consultant
Processed and evaluated new business account applications in line with company policy.. Verified customer documentation and information to ensure accuracy and compliance.. Liaised with customers to gather outstanding information required to finalise new accounts.
Sales Consultant
Promoted and sold financial products and services to new and existing customers.. Built and maintained strong client relationships to encourage repeat business and referrals.. Consistently met and exceeded monthly sales targets over a 9-year period.. Handled customer queries, applications, and documentation with a high level of accuracy.. Trained and supported new team members on sales processes and customer service standards.