Octavio - Customer Service Team Leader with 8+ years of experience in energy and manufacturing

Supervised and coordinated teams across customer service, mechanical, and engineering departments.

Implemented and maintained quality systems in manufacturing and engineering environments.

Maintained and reviewed parts and project databases for accuracy and efficiency.

Reviewed progress, managed procurement, and aligned project tasks with standards.

Leading the customer service team, Supporting field engineers for rapid response in services, Identification of parts with limited life at risk, Recommendation for planning and replacement, Database maintenance for accurate tracking, Review of new units, Collaboration in review of parts lists

Reception, review, procurement, and maintenance of mechanical equipment, Review of progress and daily tasks, Management of work teams of 50+ people, Reengineering on site according to requirements

Leading the quality team in design and creation of drawings, Requisition of parts and materials, Assurance of compliance with codes and standards, Review and update of lists of materials

Preparation of electronic models and drawings for manufacturing, Implementation of the quality system and First Time Yield