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Customer Service Team Leader with 8+ years of experience in energy and manufacturing
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Competencies
Supervised and coordinated teams across customer service, mechanical, and engineering departments.
Implemented and maintained quality systems in manufacturing and engineering environments.
Maintained and reviewed parts and project databases for accuracy and efficiency.
Reviewed progress, managed procurement, and aligned project tasks with standards.
Created and reviewed electronic models and drawings for manufacturing and engineering projects.
Education
Languages
Summary
A dedicated professional with extensive experience leading teams, managing projects, and ensuring quality in the energy and manufacturing sectors.
Key Achievements
- Led a customer service team at Axiem International, improving response times and database accuracy
- Managed mechanical equipment procurement and maintenance with teams over 50 at Pemex Construction
- Directed quality assurance and design processes in energy and aerospace projects at General Electric
Experience
Team Leader – Customer Service
Leading the customer service team, Supporting field engineers for rapid response in services, Identification of parts with limited life at risk, Recommendation for planning and replacement, Database maintenance for accurate tracking, Review of new units, Collaboration in review of parts lists
Mechanical Coordinator
Reception, review, procurement, and maintenance of mechanical equipment, Review of progress and daily tasks, Management of work teams of 50+ people, Reengineering on site according to requirements
Project Engineering / Team Leader
Leading the quality team in design and creation of drawings, Requisition of parts and materials, Assurance of compliance with codes and standards, Review and update of lists of materials
Design Engineer
Preparation of electronic models and drawings for manufacturing, Implementation of the quality system and First Time Yield
Design Engineer
Designing and implementing changes in interior parts for nationally manufactured models