Odon - Quality Analyst with 6 years of call center compliance experience

Mazatlan, Sinaloa, MexicoRemotoen

Progressed from customer service to verification specialist and finally to quality analyst over 12 years.

Gained extensive experience across various campaigns including customer service, tech support, sales, and collections.

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Resumen

Dedicated call center professional with over 12 years of diverse experience, specializing in quality assurance and compliance.

Focused on compliance audits, ensuring agent adherence to campaign protocols and providing constructive feedback.

Quality AssuranceExpert

Conducts compliance audits and provides feedback to ensure agent adherence to campaign protocols.

Customer ServiceAdvanced

Experience handling customer inquiries, tech support, sales, and collections in call center environments.

Verification & ComplianceIntermediate

Ensured compliance with campaign procedures as verification specialist and quality analyst.

Campaign ManagementIntermediate

Worked across multiple campaigns and staff positions, adapting to various roles and responsibilities.

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