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Quality analyst
Currículo em vídeo
Quality analyst
Call center experience for over 12 years, different campaigns and staff positions as well, customer service, tech support, retention, collections, sales, back office, got promoted and became a verification/compliance specialist, and then I got promoted to a QA position where I've been for around 6 years on different campaigns, focused on compliance audits and ensuring that the agents are following the due process required by the campaign and providing constructive feedback to achieve success.
Contato
Mazatlan, Sinaloa, Mexico
Aberto a trabalho remoto
Disponível na CazVid
Competências
Quality AssuranceExpert
Conducts compliance audits and provides feedback to ensure agent adherence to campaign protocols.
Customer ServiceAdvanced
Experience handling customer inquiries, tech support, sales, and collections in call center environments.
Verification & ComplianceIntermediate
Ensured compliance with campaign procedures as verification specialist and quality analyst.
Campaign ManagementIntermediate
Worked across multiple campaigns and staff positions, adapting to various roles and responsibilities.
Resumo
Dedicated call center professional with over 12 years of diverse experience, specializing in quality assurance and compliance.
Principais conquistas
- Progressed from customer service to verification specialist and finally to quality analyst over 12 years.
- Gained extensive experience across various campaigns including customer service, tech support, sales, and collections.
- Focused on compliance audits, ensuring agent adherence to campaign protocols and providing constructive feedback.
Habilidades
Quality AssuranceCustomer ServiceVerification & ComplianceCampaign Management
Publicado na CazVid - 3 de jul. de 2025