Experienced in client engagement, sales strategies, and tour design with a focus on customer satisfaction.
Maintained high-quality customer interactions across multiple roles and industries.
Developed and applied sales strategies in customer service and sales roles.
Assessed client needs and designed cycling tours, including client consultations.
Effectively communicated product offerings and provided feedback during training and tours.
O.R. Training
Keep in touch with possible customers., Design and develop sales strategies and customer care., Work with the social networks of the company.
urbano y montaña - 14ochomiles
Point of sale sales., Customer service., Help you find the product and show possible products for purchase.
Monodedo Colombia
Point of sale sales., Customer service., Help you find the product and show possible products for purchase.
Zona de Bloque Climbing Gym
Reception of customers, Customer service, Offer of products that were sold in the gym.
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Managed multiple tasks efficiently and worked under pressure in customer-facing roles.
Hidden Journeys
Leading and Designing cycling tours around Colombia., Assessments calls for Clients solving previous questions to the planned tours., Q&A during the Tours.
O.R Training
Evaluated performance and provided suitable feedback, balancing criticism with positivity and motivation., Assessed strengths and weaknesses of participants performance and identified areas for further development., Adapted training to need and interests of groups or individual participants.
