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Customer Service & Sales Specialist with 8+ years of client engagement
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Competencies
Maintained high-quality customer interactions across multiple roles and industries.
Developed and applied sales strategies in customer service and sales roles.
Assessed client needs and designed cycling tours, including client consultations.
Effectively communicated product offerings and provided feedback during training and tours.
Managed multiple tasks efficiently and worked under pressure in customer-facing roles.
Languages
Summary
Experienced in client engagement, sales strategies, and tour design with a focus on customer satisfaction.
Key Achievements
- Designed and developed sales strategies and customer care processes at O.R. Training.
- Performed point of sale sales and customer service at urbano y montaña - 14ochomiles and Monodedo Colombia.
- Led and designed cycling tours around Colombia, including client assessments and Q&A sessions.
Experience
Customer Service Agent
Keep in touch with possible customers., Design and develop sales strategies and customer care., Work with the social networks of the company.
Customer service - sales agent
Point of sale sales., Customer service., Help you find the product and show possible products for purchase.
Sales agent - Customer service agent
Point of sale sales., Customer service., Help you find the product and show possible products for purchase.
Customer services representative
Reception of customers, Customer service, Offer of products that were sold in the gym.
Cycling Advisor
Leading and Designing cycling tours around Colombia., Assessments calls for Clients solving previous questions to the planned tours., Q&A during the Tours.
Cycling Coach
Evaluated performance and provided suitable feedback, balancing criticism with positivity and motivation., Assessed strengths and weaknesses of participants performance and identified areas for further development., Adapted training to need and interests of groups or individual participants.