Customer service professional with extensive experience in healthcare and education, skilled in interpretation, client needs assessment, and teaching.
Performed complaint resolution, policy review, and client support at Oscar Health Insurance.
Provided consecutive and over-the-phone Spanish interpretation for medical, legal, and social services.
Founded a test prep and personal tutoring academy focused on university entrance exams and medical subjects.
Provided personal care, health management, and emotional support to elderly clients.
Oscar Health Insurance
Collection area, escalations, review of policies, complaints and claims, search for suppliers, advice on the use of the company's website and app
Propio - Language Services and Technology Solutions
Provided consecutive, first-person, over the phone, Spanish interpretation for different clients such as medical (80%), legal, social services, etc.
Curso Ceneval Tampico
Founded Curso Ceneval Tampico, a successful academy that continues to offer courses focused on preparing students for university entrance exams and also private lectures about medical subjects.
Bachelor of Medicine
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Applied active listening and effective communication in customer interactions and interpretation services.
