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Customer Service & Medical Interpretation with 5+ years in healthcare and education
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Competencies
Performed complaint resolution, policy review, and client support at Oscar Health Insurance.
Provided consecutive and over-the-phone Spanish interpretation for medical, legal, and social services.
Founded a test prep and personal tutoring academy focused on university entrance exams and medical subjects.
Provided personal care, health management, and emotional support to elderly clients.
Applied active listening and effective communication in customer interactions and interpretation services.
Education
Languages
Summary
Customer service professional with extensive experience in healthcare and education, skilled in interpretation, client needs assessment, and teaching.
Key Achievements
- Managed escalations and resolved complaints efficiently at Oscar Health Insurance
- Provided over-the-phone medical interpretation for diverse clients, ensuring clear communication
- Founded and led a successful exam preparation academy, developing tailored courses
Experience
Customer Service Representative
Collection area, escalations, review of policies, complaints and claims, search for suppliers, advice on the use of the company's website and app
Medical Interpreter
Provided consecutive, first-person, over the phone, Spanish interpretation for different clients such as medical (80%), legal, social services, etc.
Teacher
Founded Curso Ceneval Tampico, a successful academy that continues to offer courses focused on preparing students for university entrance exams and also private lectures about medical subjects.