Orlando - Customer Service & Support Supervisor with 5+ years in Call Center Industry

Managua, Managua Department, NicaraguaRemotoen

Worked in customer service and tech support roles handling cable internet and troubleshooting.

Supervised support team for over 2 years, providing multi-channel support via chat, phone, and email.

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Resumen

Experienced in call center customer support, technical troubleshooting, and team supervision with over 5 years in the industry.

Gained extensive experience in back office operations within customer service environments.

Customer ServiceAdvanced

Provided support via chat, phone, and email, addressing customer needs and issues.

Technical SupportIntermediate

Troubleshot cable internet issues, assisting customers with connectivity and technical concerns.

Team SupervisionIntermediate

Supervised support staff for over 2 years, managing workload and support quality.

Back Office SupportIntermediate

Provided support and back office services in a customer service setting.