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Oscar
Customer Service & Logistics Specialist with 7+ years in customer care and project coordination
Video resume
Contacto
Competencias
Handled customer inquiries and scheduling in bilingual call centers, ensuring high service quality.
Developed project plans, schedules, and coordinated teams for HVAC and refrigeration projects.
Performed maintenance, diagnosis, and installation of HVAC and refrigeration systems.
Managed pickup requests, optimized routes, and coordinated deliveries to improve efficiency.
Processed sales data, generated reports, and managed inventories across multiple roles.
Educacion
Idiomas
Resumen
Experienced in customer support, logistics, HVAC and refrigeration projects, with strong skills in planning, coordination, and technical maintenance. Adept at managing multiple requests and optimizing operational efficiency in diverse industries.
Logros Clave
- Scheduled and managed customer appointments, increasing scheduling efficiency at Contact Point 360.
- Optimized routes and managed reservations, improving logistics operations at Estarter.
- Led HVAC projects from planning to commissioning, ensuring adherence to safety and quality standards at Refricalderas del Llano.
Experiencia
Customer Service Agent
Scheduled customer appointments for equipment inspections and warranty services., Confirmed, rescheduled, or canceled customer appointments., Executed cross-selling of products and services., Managed CRM systems and office productivity tools.
VIP Coordinator
Received and coordinated user pickup requests., Managed reservations and structured routes optimizing for shortest distance and time.
Project Engineer – HVAC System 4x25 TR
Planned projects, developed execution schedules, and determined required resources., Oversaw quality control and safety supervision., Led commissioning processes and performance testing.
Virtual Assistant
Recorded and processed weekly sales data., Generated purchase orders for supplies with vendors., Updated inventory according to sales and completed orders., Prepared monthly performance reports.
HVAC technician
Performed preventive and corrective maintenance on packaged and central AC units., Interpreted electrical diagrams of packaged and central AC systems., Installed packaged and central air conditioning units.
Project Engineer
Organized schedules and coordinated operational staff., Supervised work to ensure compliance with quality standards., Requested and managed materials required for projects., Prepared and presented financial proposals.
Refrigeration Technician
Diagnosed failures in industrial and domestic refrigeration systems., Inspected and repaired electrical and control systems., Performed preventive and corrective maintenance on industrial and domestic refrigeration systems.