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Pablo
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Contacto
Competencias
Demonstrated experience with Business English.
Demonstrated experience with Spanish.
Demonstrated experience with English.
Demonstrated experience with Japanese.
Educacion
Idiomas
Resumen
View Pablo's professional profile on CazVid.
Experiencia
Client Support & Retention Associate
Resolved 50+ cases daily for a cruise line with 95% satisfaction., Handled rebookings, compensation, and escalations through calls and chats., Upsold cruise packages and provided customer quotes.
Client Experience Associate – Travel
Delivered financial support for banking clients., Handled sensitive data and account verifications., Selected by management to support team leads with real-time queue monitoring, case reviews, agent support, quality feedback, and escalation handling.
Support Associate and Supervisor role (Leadership Track)
Supported customers of a power & light provider with service coordination., Resolved complex service and billing issues through clear communication and problem analysis.