This is my profileContact via CazVidPablo
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Competencies
Demonstrated experience with Business English.
Demonstrated experience with Spanish.
Demonstrated experience with English.
Demonstrated experience with Japanese.
Education
Languages
Summary
View Pablo's professional profile on CazVid.
Experience
Client Support & Retention Associate
Resolved 50+ cases daily for a cruise line with 95% satisfaction., Handled rebookings, compensation, and escalations through calls and chats., Upsold cruise packages and provided customer quotes.
Client Experience Associate – Travel
Delivered financial support for banking clients., Handled sensitive data and account verifications., Selected by management to support team leads with real-time queue monitoring, case reviews, agent support, quality feedback, and escalation handling.
Support Associate and Supervisor role (Leadership Track)
Supported customers of a power & light provider with service coordination., Resolved complex service and billing issues through clear communication and problem analysis.