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Customer Service Specialist with technical support & team leadership experience
Video resume
Customer Service Specialist with technical support & team leadership experience
Are you interested in working from home ??
Contacto
Guatemala City, Guatemala, Guatemala
Abierto a remoto
Disponible en CazVid
Competencias
Customer ServiceAdvanced
Provided consistent customer support across multiple roles and companies.
Technical SupportIntermediate
Handled computer and network technical issues, including departmental management.
Team Leadership & TrainingIntermediate
Served as Temporary Team Lead and Trainer, guiding retail customer service teams.
AutoCad & Technical DrawingIntermediate
Utilized AutoCad for technical drawing and construction-related tasks based on architecture knowledge.
Educacion
Architecture
Universidad Mariano Gálvez
2021
Medical Science
Universidad De San Carlos De Guatemala
2009
Informatics Bachelor Degree
Colegio De Informática IMB – PC
2001
Idiomas
EnglishAdvanced Level 1
Resumen
Versatile professional with extensive customer service experience and a background in technical support, team leadership, and technical drawing. Skilled in managing customer inquiries, supporting technical departments, and training teams.
Logros Clave
- Led Computer Technical Support Department at Netway Computers and Accessories
- Served as Temporary Team Lead and Trainer for retail customer service teams twice
- Provided technical drawing and AutoCad support leveraging architecture background
Experiencia
Customer Service Representative
Allied Global
January 2025 - September 2025
Customer Service Representative
VXI
October 2024 - December 2024
Customer Service Representative
World Connection
January 2024 - July 2024
Customer Service Representative
24 – 7 Intouch
March 2019 - November 2023
Customer Service Representative and Sales
[24] 7 ai
January 2018 - February 2019
Customer Service Representative
Atento
January 2016 - December 2017
Customer Service Representative
NCO
October 2012 - December 2015
Computer and Network Technical Support
Netway Computers and Accessories
February 2002 - December 2005
Habilidades
Customer ServiceTechnical SupportTeam Leadership & TrainingAutoCad & Technical Drawing
Publicado en CazVid - 17 may 2026