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Customer Service Specialist with technical support & team leadership experience
Video resume
Customer Service Specialist with technical support & team leadership experience
Are you interested in working from home ??
Contact
Guatemala City, Guatemala, Guatemala
Open to remote
Available on CazVid
Competencies
Customer ServiceAdvanced
Provided consistent customer support across multiple roles and companies.
Technical SupportIntermediate
Handled computer and network technical issues, including departmental management.
Team Leadership & TrainingIntermediate
Served as Temporary Team Lead and Trainer, guiding retail customer service teams.
AutoCad & Technical DrawingIntermediate
Utilized AutoCad for technical drawing and construction-related tasks based on architecture knowledge.
Education
Architecture
Universidad Mariano Gálvez
2021
Medical Science
Universidad De San Carlos De Guatemala
2009
Informatics Bachelor Degree
Colegio De Informática IMB – PC
2001
Languages
EnglishAdvanced Level 1
Summary
Versatile professional with extensive customer service experience and a background in technical support, team leadership, and technical drawing. Skilled in managing customer inquiries, supporting technical departments, and training teams.
Key Achievements
- Led Computer Technical Support Department at Netway Computers and Accessories
- Served as Temporary Team Lead and Trainer for retail customer service teams twice
- Provided technical drawing and AutoCad support leveraging architecture background
Experience
Customer Service Representative
Allied Global
January 2025 - September 2025
Customer Service Representative
VXI
October 2024 - December 2024
Customer Service Representative
World Connection
January 2024 - July 2024
Customer Service Representative
24 – 7 Intouch
March 2019 - November 2023
Customer Service Representative and Sales
[24] 7 ai
January 2018 - February 2019
Customer Service Representative
Atento
January 2016 - December 2017
Customer Service Representative
NCO
October 2012 - December 2015
Computer and Network Technical Support
Netway Computers and Accessories
February 2002 - December 2005
Skills
Customer ServiceTechnical SupportTeam Leadership & TrainingAutoCad & Technical Drawing
Published on CazVid - May 17, 2026