Paola - Marketing Specialist with 5+ years in digital marketing strategies

Designs and implements digital marketing strategies across various online platforms.

Develops engaging promotional content tailored to target audiences.

Coordinates and supervises marketing team members to achieve campaign goals.

Analyzes marketing data to inform strategy adjustments and reporting.

Managed and recover overdue payments by effectively negotiating with consumers while maintaining positive customer service., Handle difficult customers and negotiate mutually beneficial payment arrangements., Resolved billing disputes and overcome them by providing clarification on contract terms to consumers., Maintained compliance with all applicable laws and company policies during collection activities., Assist consumers in understanding their financial obligations and facilitate debt resolution., Contact debtors via phone, email, and letters to remind them of outstanding payments.

Negotiated payment plans and settlements with delinquent accounts to recover debts while preserving customer relationships., Ensured strict adherence to debt collection laws and company policies., Utilized skip tracing techniques to locate hard-to-find debtors and initiate contact for debt recovery., Contacted debtors via phone to remind them of outstanding payments and encourage repayment.

Provided exceptional customer service by addressing inquiries and resolving complaints promptly and professionally., Assist clients with help navigating through website to create their accounts., Developed comprehensive knowledge of company products and services to provide accurate information and support to customers.