Prince - Software Developer with 5+ years in application development and team leadership

Extensive experience developing dynamic web interfaces and single-page applications.

Led project planning, coordination, and delivery for software development teams.

Applied Scrum and Kanban principles for iterative development and team collaboration.

Designed and maintained relational databases supporting web applications.

Manage inbound calls to assist clients with logistics inquiries, troubleshooting, and documentation., Schedule and coordinate client meetings and service appointments to ensure smooth workflow., Maintain detailed logs of customer interactions using CRM tools for performance tracking., Handle escalations efficiently, ensuring timely resolution and customer satisfaction., Support team communication and coordination between logistics and customer service departments.

Provided exceptional client support, addressing customer needs, concerns, and service-related issues promptly., Processed service requests, handled escalations, and coordinated with internal departments to ensure timely resolutions., Trained and guided new hires on customer service best practices and communication standards., Maintained documentation and reports for service metrics, helping identify process improvement opportunities.

Supported customer acquisition through outreach calls and follow-ups, building rapport with potential clients., Gathered client feedback to improve service offerings and ensure a seamless onboarding experience., Prepared client communication materials, presentations, and service summaries to aid the sales process.