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Software Developer with 5+ years in application development and team leadership
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Competencies
Extensive experience developing dynamic web interfaces and single-page applications.
Led project planning, coordination, and delivery for software development teams.
Applied Scrum and Kanban principles for iterative development and team collaboration.
Designed and maintained relational databases supporting web applications.
Education
Summary
Experienced Software Developer specializing in full-stack development with a proven track record of leading projects and delivering scalable applications.
Key Achievements
- Progressed from junior developer to lead project team overseeing multiple software projects
- Gained diverse experience across frontend and backend development, emphasizing full-stack skills
- Handled design, implementation, and testing of scalable applications in dynamic team environments
Experience
Customer Service Executive & Virtual Assistant
Manage inbound calls to assist clients with logistics inquiries, troubleshooting, and documentation., Schedule and coordinate client meetings and service appointments to ensure smooth workflow., Maintain detailed logs of customer interactions using CRM tools for performance tracking., Handle escalations efficiently, ensuring timely resolution and customer satisfaction., Support team communication and coordination between logistics and customer service departments.
Client Relations & Support Specialist
Provided exceptional client support, addressing customer needs, concerns, and service-related issues promptly., Processed service requests, handled escalations, and coordinated with internal departments to ensure timely resolutions., Trained and guided new hires on customer service best practices and communication standards., Maintained documentation and reports for service metrics, helping identify process improvement opportunities.
Business Development & Customer Success Executive
Supported customer acquisition through outreach calls and follow-ups, building rapport with potential clients., Gathered client feedback to improve service offerings and ensure a seamless onboarding experience., Prepared client communication materials, presentations, and service summaries to aid the sales process.
Customer Service Executive
Managed a high volume of inbound and outbound customer calls, ensuring timely and accurate responses to client inquiries., Delivered personalized service to enhance customer satisfaction and build long-term relationships., Collaborated with the sales team to follow up on leads and maintain accurate records in CRM systems., Consistently met performance targets in call handling time, quality assurance, and customer feedback.