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Priscilla
Customer Service & Technical Support Specialist with 5+ years in Service Industry
Video currículum
Dispatch
Over the years my work has been related to problem resolution and quality of service between one or more entities involved.nI have experiences on quality assurance areas and as a telephone agent in costumer services, sales promoting and technical...
Contacto
Queretaro, Querétaro, Mexico
Abierto a remoto
Disponible en CazVid
Competencias
AdaptabilityAdvanced
Quickly adapts to new roles and learning requirements within customer service and technical support.
Active ListeningIntermediate
Effectively understands customer issues and technical problems through attentive listening during calls.
CommunicationIntermediate
Communicates technical information and customer needs clearly in English and Spanish.
Reporting & DocumentationIntermediate
Documents and reports issues accurately to ensure prompt technical resolution.
Problem ResolutionIntermediate
Addresses client issues and technical problems efficiently to sustain service standards.
Resumen
Experienced in quality assurance, customer service, and technical support roles, with a proven ability to adapt quickly and ensure high service standards.
Logros Clave
- Gained extensive experience in quality assurance, customer service, and technical support roles.
- Reported and tracked technical issues, facilitating timely resolution in customer-focused environments.
- Worked as a telephone sales promoter and customer service advisor, maintaining high service quality standards.
Habilidades
AdaptabilityActive ListeningCommunicationReporting & DocumentationProblem Resolution
Publicado en CazVid - 2 jul 2025