Experienced dispatcher and customer service agent with a strong background in coordinating deliveries, handling fulfillment issues, and supporting customers across multiple channels.
Organized delivery schedules and handled fulfillment issues to ensure timely deliveries.
Managed inbound calls, emails, and chat interactions to address customer needs and concerns.
Communicated with customers and delivery drivers effectively to coordinate deliveries and resolve issues.
Rescheduled deliveries and handled compensations to mitigate service delays and customer dissatisfaction.
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Provided support via calls, emails, and chat across different customer service platforms.
