Este é o meu perfilContato pela CazVidEste perfil está escrito em inglês
Raquel
Dispatcher
Currículo em vídeo
Dispatcher
Handle fulfillment issues with orders, assign delivery drivers, provide updated delivery information, re-scedule delivery time when there is s delay with the order.
Contato
Santa Ana, Santa Ana, El Salvador
Aberto a trabalho remoto
Disponível na CazVid
Competências
Logistics CoordinationIntermediate
Organized delivery schedules and handled fulfillment issues to ensure timely deliveries.
Customer ServiceAdvanced
Managed inbound calls, emails, and chat interactions to address customer needs and concerns.
Communication SkillsAdvanced
Communicated with customers and delivery drivers effectively to coordinate deliveries and resolve issues.
Problem SolvingIntermediate
Rescheduled deliveries and handled compensations to mitigate service delays and customer dissatisfaction.
Multichannel SupportIntermediate
Provided support via calls, emails, and chat across different customer service platforms.
Resumo
Experienced dispatcher and customer service agent with a strong background in coordinating deliveries, handling fulfillment issues, and supporting customers across multiple channels.
Principais conquistas
- Handled fulfillment issues, rescheduled deliveries, and coordinated with customers and drivers
- Managed inbound calls, chat, and email communications across multiple roles
- Provided customer compensation and maintained customer satisfaction priorities
Habilidades
Logistics CoordinationCustomer ServiceCommunication SkillsProblem SolvingMultichannel Support
Publicado na CazVid - 3 de jul. de 2025