Experienced developer skilled in front-end and back-end technologies with a focus on web applications and team leadership.
Applied JavaScript for client-side scripting and dynamic webpage features.
Built user interfaces and components using React.js framework.
Developed server-side applications and APIs with Node.js.
Designed and managed relational databases to support application data needs.
Conduent
Handled customer inquiries via email and chat regarding cruise bookings, excursions, and onboard services., Resolved guest issues professionally while adhering to brand policies., Maintained accurate records and followed up on open cases., Coordinated with internal departments to ensure timely resolutions.
24-7 Intouch
Provided support on legal transfers, tax forms, and account queries for financial clients., Ensured strict compliance with financial industry standards and data privacy.
Vegetable Export Company
Prepared export documentation and managed shipping logistics for European and U.S. markets., Communicated with international buyers and freight companies for timely deliveries.
Alorica
Supported customers across multiple services; addressed and resolved escalations., Consistently met and exceeded monthly upselling goals., Delivered efficient troubleshooting and retention support.
Bachelor’s Degree
High School Diploma
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Participated in Scrum teams, contributing to sprint planning and reviews.
De La Gente
Provided English-Spanish translation for coffee production workshops with international participants., Facilitated communication and cultural exchange during field visits.
