Este é o meu perfilContato pela CazVidEste perfil está escrito em inglês
Rebeca
Back Office Representative (Royal Caribbean UK Market)
Contato
Competências
Applied JavaScript for client-side scripting and dynamic webpage features.
Built user interfaces and components using React.js framework.
Developed server-side applications and APIs with Node.js.
Designed and managed relational databases to support application data needs.
Participated in Scrum teams, contributing to sprint planning and reviews.
Formação acadêmica
Resumo
Experienced developer skilled in front-end and back-end technologies with a focus on web applications and team leadership.
Principais conquistas
- Developed and maintained multiple full-stack web applications, resulting in improved client satisfaction
- Led a team of 4 developers to successfully complete a high-priority project within deadline
- Implemented new testing protocols that increased bug detection efficiency
Experiência
Back Office Representative (Royal Caribbean UK Market)
Handled customer inquiries via email and chat regarding cruise bookings, excursions, and onboard services., Resolved guest issues professionally while adhering to brand policies., Maintained accurate records and followed up on open cases., Coordinated with internal departments to ensure timely resolutions.
Customer Support Associate (Broadridge Account)
Provided support on legal transfers, tax forms, and account queries for financial clients., Ensured strict compliance with financial industry standards and data privacy.
Export Secretary
Prepared export documentation and managed shipping logistics for European and U.S. markets., Communicated with international buyers and freight companies for timely deliveries.
Customer Service & Sales Agent
Supported customers across multiple services; addressed and resolved escalations., Consistently met and exceeded monthly upselling goals., Delivered efficient troubleshooting and retention support.
Translator & Workshop Assistant
Provided English-Spanish translation for coffee production workshops with international participants., Facilitated communication and cultural exchange during field visits.