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Ricardo

Customer Service Agent with experience in call center operations

Video resume

Customer Service Agent with experience in call center operations
Please record a video speaking in English about your experience.

Contacto

Santo Domingo Este, Santo Domingo Province, Dominican Republic
Disponible en CazVid
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Competencias

Customer ServiceIntermediate

Provided support and assistance to customers across billing, collections, and account management in call centers.

Call Center OperationsIntermediate

Handled inbound and outbound calls, managing customer requests and improving communication flow.

Communication SkillsIntermediate

Effectively communicated in English and Spanish to resolve customer issues and coordinate services.

Software UsageIntermediate

Used dispatch software and similar tools to facilitate communication and efficiency in task management.

Educacion

Truman High School
Completed 2016
Van Horn High School
Completed 2014
Truman high School
Completed 2015

Idiomas

English
Spanish

Resumen

Dedicated call center agent with experience in sales, collections, billing, and account management. Skilled in communication, software tools, and handling multiple customer requests. Fluent in English and Spanish, committed to improving service delivery and operational efficiency.

Logros Clave

  • Participated as a Call Center Agent handling sales, collections, billing, and account management tasks.
  • Gained exposure to software and tools related to dispatch and customer communication.
  • Developed skills in managing multiple customer interactions and resolving issues efficiently.

Experiencia

Agent

True Shore
2022

Agent

Outplex
11 2024

Customer Service

ERC
06 2019

Habilidades

Customer ServiceCall Center OperationsCommunication SkillsSoftware Usage
Publicado en CazVid - 17 may 2026
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