Experienced in customer service, invoice management, technical coordination, and maintenance across diverse industries, with fluency in English and Spanish.
Responded to customer inquiries, addressed complaints, and maintained positive relationships in healthcare and service environments.
Reviewed and processed invoices and rebates, ensuring compliance with contractual agreements and data accuracy.
Provided technical support, scheduled visits, and coordinated resources for clients and technicians.
Managed plant commissioning, equipment installation, and maintenance activities at Honda Mexico and P&G.
TELEPERFORMANCE
Answering or making calls to customers to learn about and address their needs, complaints, or other issues with products or services., Responding efficiently and accurately to callers, explaining practical solutions, and ensuring that clients feel supported and valued., Engaging in active listening...
SCHNEIDER-ELECTRIC
Processing invoices for commercial – industrial clients in USA, reviewing the correct way of billing through specific tools following contract agreements and comparing it with the interval data downloaded from the vendors portal., Making calls to electrical suppliers and local utilities in case of...
HONDA DE MEXICO
Commissioning of the plant in Celaya. Monitoring construction., Prices of oils and equipment. Monitoring equipment installation., Deal with domestic and foreign suppliers. Installation of equipment and relevant programming, corrective maintenance., Progressive Maintenance.
PROCTER & GAMBLE
Certificate
Certificate
Managed online orders, reservations, and post-sales follow-ups for FB Flurry, ensuring customer satisfaction.
Progressive maintenance operator packaging machinery., Corrective maintenance. Progressive Maintenance., Monitoring variables IWS and DMS RTT maintenance process orders in SAP system., Allocate resources, spare parts and consumables to the line.