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Ricardo
Customer Service & Operations Professional with 15+ years of diverse industry experience
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Competencies
Responded to customer inquiries, addressed complaints, and maintained positive relationships in healthcare and service environments.
Reviewed and processed invoices and rebates, ensuring compliance with contractual agreements and data accuracy.
Provided technical support, scheduled visits, and coordinated resources for clients and technicians.
Managed plant commissioning, equipment installation, and maintenance activities at Honda Mexico and P&G.
Managed online orders, reservations, and post-sales follow-ups for FB Flurry, ensuring customer satisfaction.
Education
Languages
Summary
Experienced in customer service, invoice management, technical coordination, and maintenance across diverse industries, with fluency in English and Spanish.
Key Achievements
- Provided customer support and product recommendations at TELEPERFORMANCE, building trust and ensuring satisfaction.
- Processed invoices and managed rebates for Schneider-Electric, supporting billing accuracy and data updates across US states.
- Coordinated technical support and inventory management for BILINGUAL TEL. ASSISTANT MABE, facilitating service delivery and client communication.
Experience
Customer Service for a Health Care Department
Answering or making calls to customers to learn about and address their needs, complaints, or other issues with products or services., Responding efficiently and accurately to callers, explaining practical solutions, and ensuring that clients feel supported and valued., Engaging in active listening...
Invoice Analyst Rebates Associate
Processing invoices for commercial – industrial clients in USA, reviewing the correct way of billing through specific tools following contract agreements and comparing it with the interval data downloaded from the vendors portal., Making calls to electrical suppliers and local utilities in case of...
Maintenance
Commissioning of the plant in Celaya. Monitoring construction., Prices of oils and equipment. Monitoring equipment installation., Deal with domestic and foreign suppliers. Installation of equipment and relevant programming, corrective maintenance., Progressive Maintenance.
Technical Operator Coord.
Progressive maintenance operator packaging machinery., Corrective maintenance. Progressive Maintenance., Monitoring variables IWS and DMS RTT maintenance process orders in SAP system., Allocate resources, spare parts and consumables to the line.