Roberto - Medical Interpreter with Customer Service & Logistics Expertise

Provided medical interpretation services to facilitate communication between healthcare providers and patients in native languages.

Handled inbound and outbound customer inquiries, resolving issues professionally in fast-paced environments.

Coordinated shipments, prepared border crossing manifests, and monitored driver routes using GPS and detailed reports.

Fluent in English and Spanish, enabling effective communication across diverse stakeholders.

Inbound medical calls., Helping Doctors, nurses, and therapists communicate with their patients in their native language.

Coordinate and give support to drivers, Create a schedule for drivers going from El Paso to Chihuahua and back, Give updates and customers service to all of our clients via email, phone, and WhatsApp, Make 'Carta Porte' and 'Fianzas' for most of our shipments, Make manifests for border crossing, Create and update detailed reports of all of our shipments in Excel, Monitoring all of our drivers via GPS

Outbound calls to contact leads to offer Car insurance, Keep a record of potential clients

Fast pace inbound call handling, Resolve and fix customers’ issues in a fast and efficient way., Assisting supervisor on team quality.