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Medical Interpreter with Customer Service & Logistics Expertise
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Competencies
Provided medical interpretation services to facilitate communication between healthcare providers and patients in native languages.
Handled inbound and outbound customer inquiries, resolving issues professionally in fast-paced environments.
Coordinated shipments, prepared border crossing manifests, and monitored driver routes using GPS and detailed reports.
Fluent in English and Spanish, enabling effective communication across diverse stakeholders.
Created and maintained detailed reports for shipments and client interactions using Excel.
Education
Languages
Summary
Experienced in healthcare interpretation, logistics, and customer support, adept at facilitating communication and managing operations.
Key Achievements
- Provided bilingual medical interpretation in healthcare setting, aiding communication between healthcare professionals and patients.
- Supported logistics operations by creating shipment documentation, updating reports, and monitoring drivers via GPS.
- Handled high-volume inbound calls as Customer Service Agent, resolving customer issues efficiently.
Experience
Medical Interpreter, Customer service
Inbound medical calls., Helping Doctors, nurses, and therapists communicate with their patients in their native language.
Traffic Coordinator
Coordinate and give support to drivers, Create a schedule for drivers going from El Paso to Chihuahua and back, Give updates and customers service to all of our clients via email, phone, and WhatsApp, Make 'Carta Porte' and 'Fianzas' for most of our shipments, Make manifests for border crossing, Create and update detailed reports of all of our shipments in Excel, Monitoring all of our drivers via GPS
Appointment Settler/ Sales
Outbound calls to contact leads to offer Car insurance, Keep a record of potential clients
Customer Service Agent
Fast pace inbound call handling, Resolve and fix customers’ issues in a fast and efficient way., Assisting supervisor on team quality.