Dedicated professional with over 4 years in customer service and logistics, adept at managing client relations, coordinating transportation, and negotiating freight rates. Bilingual in English and Spanish, committed to delivering exceptional service and operational excellence.
Experienced in handling diverse customer inquiries, ensuring satisfaction, and resolving issues promptly.
Skilled in managing transportation loads, data entry, and providing support to brokers and drivers.
Proficient in negotiating freight rates and service terms to optimize costs and operational efficiency.
Effective communicator in English and Spanish, supporting clients across multiple regions.
Quantica BPO
Respond to customer inquiries via chat, email, and phone., Ensure customer satisfaction and maintain a positive experience., Resolve issues related to accounts, payments, products, or services.
Center Source S.A
Handle customer inquiries via chat, email, and phone across the US, Canada, and Australia., Provide support with account access, payments, bonuses, and technical issues., Assist with ID verification and ensure compliance with regional regulations., Deliver fast, professional service while maintaining data security and promoting responsible gaming.
Flagship Transportation/Lean Solution Group
Data entry, road services assistance, assistance with the electronic logbook, assistance with the loads, providing updates to the brokers, etc.
Visible-Maersk / Lean Solution Group
As a freight broker, I received quotes from customers needing various types of trucks to move loads from shippers to receivers., Negotiating with carriers to secure the best rates and service, coordinate pick-ups and deliveries, and ensure timely transport., All load details and rates are entered and tracked using Excel to maintain accuracy and efficiency throughout the process.
BACHILLER ACADÉMICO
ENGLISH AS FOREGIN LANGUAGE
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