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Customer Service & Logistics Coordinator with 4+ years in BPO and Freight Brokerage
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Competencies
Experienced in handling diverse customer inquiries, ensuring satisfaction, and resolving issues promptly.
Skilled in managing transportation loads, data entry, and providing support to brokers and drivers.
Proficient in negotiating freight rates and service terms to optimize costs and operational efficiency.
Effective communicator in English and Spanish, supporting clients across multiple regions.
Education
Languages
Summary
Dedicated professional with over 4 years in customer service and logistics, adept at managing client relations, coordinating transportation, and negotiating freight rates. Bilingual in English and Spanish, committed to delivering exceptional service and operational excellence.
Key Achievements
- Resolved customer inquiries efficiently across multiple channels, ensuring high satisfaction levels.
- Managed logistics support and data entry, improving operational workflows and communication with brokers.
- Negotiated freight rates with carriers, securing cost-effective solutions and enhancing service quality.
- Provided multilingual support, assisting clients from the US, Canada, and Australia.
Experience
Customer Service Representative
Respond to customer inquiries via chat, email, and phone., Ensure customer satisfaction and maintain a positive experience., Resolve issues related to accounts, payments, products, or services.
Customer Service Representative
Handle customer inquiries via chat, email, and phone across the US, Canada, and Australia., Provide support with account access, payments, bonuses, and technical issues., Assist with ID verification and ensure compliance with regional regulations., Deliver fast, professional service while maintaining data security and promoting responsible gaming.
Logistic Coordinator-Help Desk
Data entry, road services assistance, assistance with the electronic logbook, assistance with the loads, providing updates to the brokers, etc.
Customer Service Representative
As a freight broker, I received quotes from customers needing various types of trucks to move loads from shippers to receivers., Negotiating with carriers to secure the best rates and service, coordinate pick-ups and deliveries, and ensure timely transport., All load details and rates are entered and tracked using Excel to maintain accuracy and efficiency throughout the process.