Versatile professional with extensive background in IT infrastructure, teaching, and dispatch coordination, committed to operational excellence and continuous improvement.
Supported and managed the technological resources and infrastructure at government institutions.
Instructed students and professionals in software development, MS Office applications, and computer science.
Provided customer support for telecommunication and tech support roles, ensuring user satisfaction.
Managed dispatch requests, monitored driver locations, and coordinated deliveries using specialized tools.
Centro Institucion Universitaria de Barranquilla (ITSA)
Training students in software development, generating skills that were demonstrated in implementing web platforms connected to databases.
PRECOPERATIVA DE TRABAJO ASOCIADO
In charge of 12 internet installers and 6 commercial advisors, who were previously trained., Installing internet in homes and businesses, and later, worked as a supervisor for a group of internet installers.
Centro Inca
Teaching MsOffice and the tools that have inside, like Word, Excel, and Access.
Teaching Computer Science In Public Schools - Government Institutions
Organized and maintained inventory, handled incident resolution, and managed IT activities.
Colombian Institute of Family Welfare. Atlantic Regional - Government Institutions
Provide professional support to the director of technological resources and to the assigned regional and zonal centers that depend on it in implementing the Strategic Plan of the Information System and the institutional policy of computer and information security., Carry out the activities assigned...
Foundever
Providing customer service.
Atlantic BPO
Acer tech Support.