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Ronald
IT and Education Professional with 10+ years of diverse experience
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Competencies
Supported and managed the technological resources and infrastructure at government institutions.
Instructed students and professionals in software development, MS Office applications, and computer science.
Provided customer support for telecommunication and tech support roles, ensuring user satisfaction.
Managed dispatch requests, monitored driver locations, and coordinated deliveries using specialized tools.
Organized and maintained inventory, handled incident resolution, and managed IT activities.
Languages
Summary
Versatile professional with extensive background in IT infrastructure, teaching, and dispatch coordination, committed to operational excellence and continuous improvement.
Key Achievements
- Led support and implementation of IT infrastructure at Colombian Institute of Family Welfare, managing databases, hardware, and policies.
- Trained and supervised internet installers and commercial advisors, improving installation operations.
- Taught software development, MS Office tools, and computer science in educational settings, demonstrating expertise in both education and IT.
Experience
Teacher
Training students in software development, generating skills that were demonstrated in implementing web platforms connected to databases.
IT Department
In charge of 12 internet installers and 6 commercial advisors, who were previously trained., Installing internet in homes and businesses, and later, worked as a supervisor for a group of internet installers.
Teacher
Teaching MsOffice and the tools that have inside, like Word, Excel, and Access.
Graphic Designer
Systems Professional
Provide professional support to the director of technological resources and to the assigned regional and zonal centers that depend on it in implementing the Strategic Plan of the Information System and the institutional policy of computer and information security., Carry out the activities assigned...
Agent, telecommunication Tier1 Cisco
Providing customer service.
Agent, Dispatch Services
Acer tech Support.