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Ronald Méndez Cabrera's avatar
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Ronald Méndez Cabrera

New York, New York, United States

Technical Support Specialist with 3+ years in Customer Service & IT

  • Provided specialized technical support to multiple departments, optimizing equipment operation.
  • Resolved connectivity issues and handled fault reporting for Boost Mobile customers in the USA.
  • Managed profiles of older adults and caregivers, coordinating schedules and appointments.
Technical Support
Advanced
Applied technical troubleshooting and support skills across various environments.
Customer Service
Advanced
Delivered customer-centric solutions ensuring satisfaction and problem resolution.
Digital Marketing & Content Management
Intermediate
Managed email/SMS campaigns, social media, and website content for enterprise clients.
Sales & Debt Consolidation
Intermediate
Provided sales solutions and debt consolidation advice to clients, focusing on best-fit options.
Multilingual Communication
Expert
Fluent in English, Spanish, and French, facilitating effective communication in diverse settings.

Languages

Spanish
Native
English
Fluent
French
Fluent
See Full Skillset on CazVid
08/18 - 11/18
Tech Support Internship
Lotería Nacional Dominicana
Provide specialized technical support for the advertising and human resources departments of the National Lottery, optimizing the operation of the equipment.
09/19 - 01/20
Customer Service & Tech Support
Continuum Solutions
Customer Service and Technical Support Agent, Boost Mobile (USA), Resolution of connectivity problems and reporting of faults, Provision of information about services and plans, guaranteeing customer satisfaction
01/20 - 02/21
Customer Service & Sales
Concentrix
Customer Service and Sales Agent at Dish Network, Complaint resolution, assistance and sales of products for satellite television and internet.
03/21 - 07/21
Back Office
Cmax Solutions
Senior Services Coordinator, Managed profiles of older adults and their caregivers, Coordinated appointments, schedules, location changes and caregiver assignment.
07/22 - 10/23
Sales Agent
Broadway Support Services
Provide sales services through viable consolidation solutions., As a debt specialist, my job was to ensure that the client can obtain the best option to consolidate their debts and get out of them in a more efficient way, whether through a consolidation loan or through debt relief programs.
02/24 - present
Thryv Success Specialist
Thryv Software
Comprehensive enterprise software management Case management:, Customer management, digital marketing campaigns (email/SMS), website administration, social media management and content management, Coordination of appointments for web design and software training
View Complete Work History
🎓
Liceo técnico profesional Fe y Alegría Cardenal Sancha
Professional Computer Technician
Completed 06/17
See Education & Certifications

Technical support agent

Provide high-level support to internal employees, contractors, consultants, and vendors working remotely across various environments, including offices, sales showrooms, and manufacturing plants.

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2101 E Broadway Rd Ste 1
Tempe, AZ 85282, USA

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