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Ronald
Customer Service & Tech Support
Currículo em vídeo
Contato
Competências
Demonstrated experience with Search engine optimization (SEO).
Demonstrated experience with Search engine marketing (SEM).
Demonstrated experience with Computer skills.
Demonstrated experience with Native Spanish speaker.
Demonstrated experience with Fluent in English.
Formação acadêmica
Idiomas
Resumo
Customer Service & Tech Support open to new opportunities
Experiência
Tech Support Internship
Provide specialized technical support for the advertising and human resources departments of the National Lottery, optimizing the operation of the equipment.
Customer Service & Tech Support
Customer Service and Technical Support Agent, Boost Mobile (USA). Resolution of connectivity problems and reporting of faults. Provision of information about services and plans, guaranteeing customer satisfaction
Customer Service & Sales
Customer Service and Sales Agent at Dish Network. Complaint resolution, assistance and sales of products for satellite television and internet.
Back Office
Senior Services Coordinator. Managed profiles of older adults and their caregivers. Coordinated appointments, schedules, location changes and caregiver assignment.
Sales Agent
Provide sales services through viable consolidation solutions.. As a debt specialist, my job was to ensure that the client can obtain the best option to consolidate their debts and get out of them in a more efficient way, whether through a consolidation loan or through debt relief programs.
Thryv Success Specialist
Comprehensive enterprise software management Case management:. Customer management, digital marketing campaigns (email/SMS), website administration, social media management and content management. Coordination of appointments for web design and software training
Success Specialist
Led CRM administration and implementation across diverse SMB clients, increasing platform adoption by 25%.. Executed email/SMS marketing and social media campaigns, enhancing lead conversion rates.. Delivered website training and branding consultation, boosting customer satisfaction scores.. Spearheaded client onboarding programs at Thryv Software, resulting in a 30% decrease in time-to-first-value by introducing personalized training modules and proactive support strategies.. Facilitated the resolution of client inquiries and issues within 24 hours on average, achieving a 95% customer satisfaction rate by utilizing CRM tools and personalized engagement strategies.
Senior Services Coordinator
Managed senior care services, coordinating schedules and optimizing caregiver assignments.. Improved operational efficiency by streamlining data management processes.
Customer Service & Sales Agent
Delivered high-quality customer service and upselling strategies, increasing revenue by 15%.. Resolved customer complaints and optimized service solutions.
Tech Support Intern
Offered technical support for advertising and HR departments, ensuring system efficiency.. Resolved over 95% of technical issues for end-users within the advertising and HR departments, enhancing system efficiency and user satisfaction through effective troubleshooting and consistent follow-ups.
Habilidades
Transcrição do vídeo
Technical support agent
Hello, my name is Ronald. I am 25 years old and I live in the Dominican Republic. I am applying for the technical support position and I consider myself a great candidate for this position because I have a great experience on this area. I have been working as a technical support agent for like three years now. I have also started to become a technical support agent and I have a lot of knowledge on the technologies area. Thank you.