Roxana - Customer Service Executive at Banco Ganadero S.A.

Sucre, Chuquisaca Department, Boliviaen

Managed client correspondence, ensuring accurate registration and efficient processing of transactions.

Led document archiving and supported reconciliation processes, enhancing operational efficiency.

Publicado en CazVid

Resumen

Dedicated banking professional with over a decade of experience in client service, document management, and operational support within Bolivian banks. Proven ability to enhance customer satisfaction and streamline processes.

Logros Clave

Provided consistent customer support across multiple banking platforms, improving client satisfaction.
Served as Point of Contact for complaint resolution, reducing response times and increasing client trust.

Habilidades

Customer ServiceAdvanced

Skilled in handling client interactions, resolving issues, and ensuring high satisfaction levels.

Administrative SupportIntermediate

Experienced in document management, correspondence handling, and process coordination.

Communication SkillsAdvanced

Effective communicator with ability to convey information clearly and professionally.

Computing & Data EntryIntermediate

Proficient in computer skills and typing, supporting administrative and customer service tasks.

Idiomas

Quechua(nivel básico)

Experiencia

Cliente Anónimo

BANCO DE CRÉDITO

2010 - 2009

BANCO DE CRÉDITO

2012 - 2014

Atención en Ventanillas (cajas). Plataforma de Atención al Cliente. Otros: - Encargado de Punto de Reclamo

BANCO NACIONAL DE BOLIVIA S.A.

2014 - 2016

Atención en Ventanillas (cajas)

Ejecutivo de Plataforma Operativa

BANCO GANADERO S.A.

2017 - 2024

Atención al cliente. Encargada de envío y recepción de correspondencia. Encargada registro y derivación de cartas. Responsable de Archivo de clientes. Responsable de proceso de cámara de compensación, canje de cheques. Responsable de custodio de valores