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Roxana
Customer Service Executive at Banco Ganadero S.A.
Contato
Competências
Skilled in handling client interactions, resolving issues, and ensuring high satisfaction levels.
Experienced in document management, correspondence handling, and process coordination.
Effective communicator with ability to convey information clearly and professionally.
Proficient in computer skills and typing, supporting administrative and customer service tasks.
Formação acadêmica
Idiomas
Resumo
Dedicated banking professional with over a decade of experience in client service, document management, and operational support within Bolivian banks. Proven ability to enhance customer satisfaction and streamline processes.
Principais conquistas
- Managed client correspondence, ensuring accurate registration and efficient processing of transactions.
- Led document archiving and supported reconciliation processes, enhancing operational efficiency.
- Provided consistent customer support across multiple banking platforms, improving client satisfaction.
- Served as Point of Contact for complaint resolution, reducing response times and increasing client trust.
Experiência
Cliente Anónimo
Atención en Ventanillas (cajas). Plataforma de Atención al Cliente. Otros: - Encargado de Punto de Reclamo
Atención en Ventanillas (cajas)
Ejecutivo de Plataforma Operativa
Atención al cliente. Encargada de envío y recepción de correspondencia. Encargada registro y derivación de cartas. Responsable de Archivo de clientes. Responsable de proceso de cámara de compensación, canje de cheques. Responsable de custodio de valores