Salvador offers a robust background in legal assistance, flight operations, and client support, backed by strong leadership and quality assurance skills. Fluent in managing complex processes with attention to detail and compliance.
Skilled in preparing legal documents and supporting immigration cases with accuracy and confidentiality.
Experienced in managing cargo and flight operations, ensuring compliance, safety, and efficiency.
Proven ability to handle diverse customer inquiries, refunds, and appointments with professionalism.
Extensive experience in auditing, feedback provision, and ensuring adherence to legal and regulatory standards.
Led teams in sales and support environments, fostering high performance and customer satisfaction.
Garcia Law PLLC
Prepared and organized asylum declarations, client affidavits, and supporting documentation for U.S. immigration filings.
Cognizant El Salvador
Responsible to confirm customers appointments for insurance companies in USA.
Sky Handling Partner Ireland
In charge to issuing refunds to passengers, computing fares, preparing and selling tickets, collecting charges for excessive baggage, checking baggage, and providing travel information.
Sky Cargo Logistics Department
Managed and coordinated cargo flight operations, including schedules and budgets, ensuring aircraft safety and compliance with aviation regulations.
TELUS International El Salvador
To guarantee and monitor all operational, sales disclosures and procedures using a compliance management system to ensure that the company complies with all legal regulations and ethical standards for all customers.
Convergys Global Services El Salvador
To be responsible for monitoring and ensuring all the quality process is accomplished by the Sales and technical support representatives and make sure that they provide excellent customer service aligned with company policies.
Teleperformance El Salvador
Responsible for ensuring the agents performance in different key performance indicators established by ATT assisting customers over the phone and resolving all kinds of inquiries regarding their service such as billing and technical issues.
Euronet Worldwide El Salvador
Auditing all money orders from the USA to north and south America placed by our representatives, providing agent’s feedback, taking escalations, maintaining customer’s satisfaction by ensuring quality of customer service.
Bachelor of Business Administration (BBA)
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