This is my profileContact via CazVidSalvador
Paralegal Assistant at Garcia Law PLLC with 1 year in Immigration Support
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Competencies
Skilled in preparing legal documents and supporting immigration cases with accuracy and confidentiality.
Experienced in managing cargo and flight operations, ensuring compliance, safety, and efficiency.
Proven ability to handle diverse customer inquiries, refunds, and appointments with professionalism.
Extensive experience in auditing, feedback provision, and ensuring adherence to legal and regulatory standards.
Led teams in sales and support environments, fostering high performance and customer satisfaction.
Education
Languages
Summary
Salvador offers a robust background in legal assistance, flight operations, and client support, backed by strong leadership and quality assurance skills. Fluent in managing complex processes with attention to detail and compliance.
Key Achievements
- Prepared comprehensive asylum declarations and affidavits, streamlining U.S. immigration filings.
- Coordinated cargo flight operations, ensuring compliance and safety in logistics processes.
- Led quality assurance audits at Euronet Worldwide, improving accuracy and customer satisfaction.
- Managed customer appointments and support at Cognizant, enhancing client engagement and efficiency.
- Supervised sales and technical support teams, maintaining high service standards and KPI performance.
Experience
Paralegal Assistant
Prepared and organized asylum declarations, client affidavits, and supporting documentation for U.S. immigration filings.
Back Office Support
Responsible to confirm customers appointments for insurance companies in USA.
Passenger service agent
In charge to issuing refunds to passengers, computing fares, preparing and selling tickets, collecting charges for excessive baggage, checking baggage, and providing travel information.
Flight operations officer
Managed and coordinated cargo flight operations, including schedules and budgets, ensuring aircraft safety and compliance with aviation regulations.
Sales Auditor
To guarantee and monitor all operational, sales disclosures and procedures using a compliance management system to ensure that the company complies with all legal regulations and ethical standards for all customers.
Team Manager Assistance
To be responsible for monitoring and ensuring all the quality process is accomplished by the Sales and technical support representatives and make sure that they provide excellent customer service aligned with company policies.
Team Manager
Responsible for ensuring the agents performance in different key performance indicators established by ATT assisting customers over the phone and resolving all kinds of inquiries regarding their service such as billing and technical issues.
Quality Manager
Auditing all money orders from the USA to north and south America placed by our representatives, providing agent’s feedback, taking escalations, maintaining customer’s satisfaction by ensuring quality of customer service.