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Samia
Administrative Virtual Assistant
Video currículum
Contacto
Competencias
Demonstrated experience with Zendesk.
Demonstrated experience with HubSpot.
Demonstrated experience with Google Workspace.
Demonstrated experience with MS Office.
Demonstrated experience with Word.
Educación
Idiomas
Resumen
Administrative Virtual Assistant open to new opportunities
Experiencia
Executive Assistant
Managed and updated company records across multiple CRM platforms and digital filing systems, improving data accuracy and streamlining team operations.. Coordinated calendars, appointments, and follow-up activities for clients and internal teams, helping maintain coordinated workflows and on-time task completion.. Preserved and refreshed spreadsheets to track client information, document status, and administrative tasks with high accuracy.. Organized and sustained confidential client documentation by classifying, renaming, and uploading records, reinforcing strict compliance and data-security standards.
Learning Specialist & Executive Assistant
Managed executive calendars, email communications, meeting scheduling, and administrative coordination for leadership teams, improving time management and workflow efficiency.. Prepared, organized, and maintained digital documents, SOPs, onboarding materials, presentations, and administrative records, ensuring accuracy and timely delivery.. Updated and tracked data using spreadsheets and reporting tools to monitor team performance, identify operational trends, and support decision-making.
Customer Service Specialist
Assisted more than 10,000 customers through phone, email, and chat. Handled their accounts, billing inquiries, and service requests, ensuring timely and accurate issue resolution.. Maintained detailed records of customer interactions and revised internal systems to support efficient case management and follow-up.. Demonstrated strong organizational and multitasking skills by handling high-volume communications.
Learning Specialist & Virtual Assistant
Managed executive calendars, email communications, meeting scheduling, and administrative coordination for leadership teams, improving time management and workflow efficiency.. Prepared, organized, and maintained digital documents, SOPs, onboarding materials, presentations, and administrative records, ensuring accuracy and timely delivery.. Updated and tracked data using spreadsheets and reporting tools to monitor team performance, identify operational trends, and support decision-making.
Habilidades
Transcripción del Video
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Hi, my name is Samia and I am a virtual and administrative assistant based in Colombia. I have five plus years of experience supporting U.S.-based companies in data entry, CRM management, calendar management, and document preparation. I am a detail-oriented person, I am organized, and I would love to join your team. Thank you so much for your time.