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Samia
Contact
Competencies
Experiencia demostrada en Zendesk.
Experiencia demostrada en HubSpot.
Experiencia demostrada en Google Workspace.
Experiencia demostrada en MS Office.
Experiencia demostrada en Word.
Education
Languages
Summary
Perfil profesional
Experience
Executive Assistant
Managed and updated company records across multiple CRM platforms and digital filing systems, improving data accuracy and streamlining team operations.. Coordinated calendars, appointments, and follow-up activities for clients and internal teams, helping maintain coordinated workflows and on-time task completion.. Preserved and refreshed spreadsheets to track client information, document status, and administrative tasks with high accuracy.. Organized and sustained confidential client documentation by classifying, renaming, and uploading records, reinforcing strict compliance and data-security standards.
Learning Specialist & Executive Assistant
Managed executive calendars, email communications, meeting scheduling, and administrative coordination for leadership teams, improving time management and workflow efficiency.. Prepared, organized, and maintained digital documents, SOPs, onboarding materials, presentations, and administrative records, ensuring accuracy and timely delivery.. Updated and tracked data using spreadsheets and reporting tools to monitor team performance, identify operational trends, and support decision-making.
Customer Service Specialist
Assisted more than 10,000 customers through phone, email, and chat. Handled their accounts, billing inquiries, and service requests, ensuring timely and accurate issue resolution.. Maintained detailed records of customer interactions and revised internal systems to support efficient case management and follow-up.. Demonstrated strong organizational and multitasking skills by handling high-volume communications.
Learning Specialist & Virtual Assistant
Managed executive calendars, email communications, meeting scheduling, and administrative coordination for leadership teams, improving time management and workflow efficiency.. Prepared, organized, and maintained digital documents, SOPs, onboarding materials, presentations, and administrative records, ensuring accuracy and timely delivery.. Updated and tracked data using spreadsheets and reporting tools to monitor team performance, identify operational trends, and support decision-making.